The client support that you will get from your hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got a technical trouble with a current account. Prompt and accurate information regarding a question or a problem will save you lots of time and efforts, not mentioning that this could often be a proof that you're ordering from a real web hosting supplier not from some reseller. If you obtain a hosting account through a company that doesn't own its servers and it can't access them directly, it is quite possible that you'll wait for a couple of days in order to have a reply to any kind of question, which means that your sites may stay offline for ages. In comparison, a provider that provides different ways of communication and has a technical support team that is available any time can assist you right away and help you decrease or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Hosting

All of our Linux hosting packages include 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our web hosting solutions well before you make an order or you are an existing client and you have a question or some difficulty, you are able to contact us at any time, including weekends and holidays. We have numerous channels to get in touch with us - several telephone lines worldwide for your convenience and live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical matters or any matters which require additional time to analyze and deal with. Unlike various other web hosting providers, our trouble tickets come with a warranted maximum reply time of just 1 hour, therefore regardless of what the issue is, it'll be resolved on time and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated packages that we supply feature 24/7 customer and tech support, therefore no matter what issue you have, you can contact us and we will give you a hand without delay. Our guaranteed reply time for every e-mail or trouble ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; usually the reply time hardly ever is more than 20 minutes. Furthermore, we provide telephone support with multiple local numbers worldwide plus a live chat, so that you're able to get in touch with us and receive additional info about our services even if you don't have an account yet. We're able to assist you with nearly any question or a difficulty you have - payment methods, package specs, e-mail setup, web hosting account settings, etc. If you employ our services, you will not ever experience an issue where you should wait for a couple of days to get a problem solved like you may need to do with numerous other service providers.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server packages that we provide feature 24/7 support via numerous means of communication and with a one-hour max answer time guarantee. When you want to find out more about the packages or you have some general or billing questions, you will be able to phone one of the local numbers that we have worldwide or you can use our live chat support and talk to a live representative. For solely technical issues that require the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an email, because these channels are more appropriate to track a certain problem. The reply time for them rarely is more than 30 minutes, so that you can forget all about waiting for an entire day to receive help. Our support service is available for all the server-related issues, as well as the pre-installed software. In the event that you need support for third-party applications, you can consider obtaining the Managed Services upgrade that we provide for all of the packages.