One-Hour Response Guarantee in Hosting
Our Linux hosting packages come bundled with a 60-minute reply guarantee, which means that regardless of what inquiry or obstacle you may have, we’ll always be there to lend you a hand. Actually, it rarely takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both sales and technical matters. Our customer service staff reps will be at your service 24-7, even on official holidays and weekends, so you’ll get swift assistance at all times. We are aware of just how invaluable time can be, so by the time we reply to your email or ticket, we’ll have enquired into the matter and, in case we haven’t found a solution, we will give you more info about what you need to do on your end – if the circumstances demand this. With our support service, you can be sure that there will be someone to assist you instantly, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a technical support ticket via your hosting Control Panel or send an email regarding your semi-dedicated server, you’ll get a reply within no more than 1 hour. You can touch base with us whenever you need with regards to general, technical or billing matters and since we are working 365 days a year, you will invariably receive assistance without any delay. Depending on the particular question or issue, we’ll give you more information, eliminate the obstacle if it has been caused by something that’s within our reach or advise you on what to do on your end if you need to change a certain setting for a software app that we don’t have access to. You can forget about waiting around for a whole day for each response. As a matter of fact, in the majority of cases we answer emails and tickets within no more than 20-25 minutes.