Phone Support in Hosting
We believe that the option to talk with a live representative is very important, for that reason we have three support lines globally (USA, UK and Australia) and you can reach us on the phone for fourteen hours every day. In case you consider purchasing one of our Linux hosting packages, for example, you're able to phone us and find more about our solutions prior to ordering so as to be sure that we do cover all the system requirements for your sites. After your purchase, you can get in touch with us about any kind of sales and / or billing problems you may experience, or get any kind of general or basic tech info you need. We've tried to find the perfect balance between phone and ticket support, so for entirely technical matters you will have to use our ticketing system, that will make it easier to keep track of the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we supply include real-time phone support for fourteen hours daily. If you're not sure which package is appropriate for your web sites, you want to learn more about the package's specs or you're looking for any other type of info about our solutions, you're able to call any of the local telephone numbers which we have in the U.S.A., the UK and Australia and our customer support agents will assist you. If you currently own an account, you can contact us about sales and general matters, although we are often able to help with a number of tech issues as well. For entirely technical problems you will have to take advantage of our built-in ticketing system where the correspondence between you and our technical support team will be in one place, which is the best option if the trouble needs more time to be resolved or it needs to be escalated to our sysadmins.