A 99.9% Server Uptime
Our hosting system is based on a dependable, premium–quality hardware architecture and a significantly customized Linux distribution. That’s why, regardless of what your site is, or how many site visitors you’ve got, or even if there’s a distributed denial–of–service assault, our web hosting servers will stay up and running and your sites will remain online.
All Linux hosting packages packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it is crucial to also set up your own network infrastructure. This is why we set up a custom–configured internal network in all our data centers. Based on topflight Juniper routers and switches, our internal network allows for astonishingly fast data transmission rates and is also completely redundant.
Thus, you can enjoy a 99.9% network uptime in our USA located data center, in our United Kingdom located data center, in our Finland located data center, in our East Europe located data center as well as in our Australia located data center, regardless of which web hosting service you’ve chosen.
A 30–Day Money–Back Guarantee
Even though we have done everything to lower all possible risks with our cloud hosting plans and irrespective of the fact that our company provides top–class customer support, there are occasions when the client is simply not happy with what we have to offer. Or he needs to upgrade to a more robust hosting service, such as a virtual private server or a dedicated hosting server.
That’s the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not fully happy, we will give you a full refund.
24/7 Technical Support
If you have ever had to wait around for hours to get a reply, you know how frustrating this can be, especially when your web site is on the line. That is the reason why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be available to you and they’ll get back to you in less than one hour. And the best part is that their average ticket response time is just 20 minutes!