Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Each support request you submit to us will be responded to within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail requires additional assistance from an admin, we will forward it and leave a comment to let you know that your case is being examined. If you take advantage of our Admin Services package, all of the tasks included there will be performed at a time that suits you.
A First–Class Tech Support Service
Our help desk support staff will be at your disposal 24/7/365 if you need assistance working with our Web Hosting Control Panel or with any of the applications that we have pre–installed for your convenience on the dedicated server. Furthermore if you require help with the ordinary administration tasks on your dedicated web hosting server, you can have a look at the Admin Services package, which includes backup disk storage space, Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
Each Linux dedicated servers hosting package includes our free–of–cost Web Hosting Control Panel, which boasts an integrated knowledgebase and a collection of educational video tutorials. Whenever you need help while working with the Web Hosting Control Panel, just hit the Videos or Help buttons situated in the top right corner.