Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Resolution Warranty

  • Our tech help Department is on duty day and night to reply to all of your support tickets. Every ticket you send to us will be replied to within no more than 60 mins. If your situation requires the assistance of an administrator, we will address the ticket to the person on duty and will notify you that the situation is under control.

  • Top quality support service

  • Qualified Tech Assist Service

  • We offer you 24x7x365 customer assistance through a super–fast ticketing platform integrated into your Control Panel. You’re able to contact us all the time about any of the apps that come installed in advance on your virtual server, including the selected Operating System, the server administration panel and our in–house created Web Hosting Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • In the Web Hosting Control Panel that comes as a gift in your virtual server, you will find an instructional Help section, incorporating all you should be informed on when running your web–sites and software packages. We have included a wide selection of how–to content articles and video guides that show the common website administration tasks in an understandable manner.