If you’ve bought a web hosting package and you have certain questions with regards to a given feature/function, or if you’ve experienced a certain obstacle and you need assistance, you should be able to touch base with the respective tech support staff. All hosting companies use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, because the most efficient way to handle an issue most often is to submit a ticket. This form of correspondence renders the replies sent by both sides easy to track and allows the client service team representatives to escalate the case in the event that, for example, a server administrator should become involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you will need to use no less than 2 separate accounts to touch base with the tech support staff and to actually manage the hosting space. Non-stop logging in and out of different accounts may often be a burden, not to mention the fact that it requires quite a while for the vast majority of web hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Hosting

Our Linux hosting packages include an integrated trouble ticket system, which is an integral part of our custom-created Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia will allow you to manage everything related to the hosting service itself in one and the same location – payments, website files, emails, trouble tickets, etc., eliminating the need to sign in and out of different interfaces. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with a few clicks without leaving your Control Panel. During the process, you may pick a category and our system will offer you a number of educational articles, which will provide you with additional information and which may help you fix any given problem even before you actually submit a ticket. We guarantee a trouble ticket response time of maximum one hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with our company and you wish to get in touch with our customer support team members, you’ll be able to open a support ticket straight from your Hepsia hosting Control Panel instead of using a totally different customer support platform like you’ll have to do with the majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to open a new ticket without hassle and to go through older tickets using an intelligent search box. Plus, you will be able to take a look at the applicable knowledgebase articles that our system will present you with in accordance with the problem category that you select for your new ticket. You can accomplish all these activities without signing out of your Control Panel at any time, which goes to say that if you stumble upon any challenge or have a query, you can get in touch with our support engineers and resolve the given issue in less than sixty minutes through a single platform.